Guide to Mail Delegation

The use of email is a great way to stay in touch with family and friends, but managing it all can be a bit overwhelming. Sometimes you just don’t have the time to send a full email, or you want to share something with your friends that isn’t a formal email.

Delegating your email can help you keep up with all of your essential messages, and it is an easy way to get more out of your email account.

What is Mail Delegation & What Does It Have To Do With Email Management?

Mail delegation is the process of delegating emails to a third party. It helps you manage your email collaborative inbox and reduce the number of emails you receive by permitting a trusted person or service to handle your emails on your behalf.

When you delegate access to an email, it means that you are telling another person or service to take care of something for you. You can delegate different types of tasks like sending an email, checking an account, updating a contact record and more.

These are just some of the many reasons businesses should use mail delegation for their email management needs, such as increased efficiency and productivity, reduced inbox clutter, better customer service, and more accurate data collection on customer behaviour.

Who are the ideal users of Mail Delegation?

Users Mail Delegation

The ideal users of Mail Delegation are those who have a lot of emails to manage but don’t want to spend too much time doing it. For example, an administrator is responsible for managing a large organization’s mailboxes and email accounts.

Mail Delegation is also significant for those who want to delegate their responsibilities to someone else. It can be an excellent tool for managers and team leaders who need help with managing their inboxes and delegating tasks among their employees.

Ways to Use Delegation

There are several ways you can use email delegation to your advantage. Some of them include:

How to Enable Delegation in Gmail Account

1. Turn on Gmail Delegation for Your Users

Gmail delegation is a feature that allows users to delegate all their Gmail tasks to another user. This feature can be turned on for your users, and it will be available in the next few weeks.

  1. Sign in to Google Admin Console.
  2. Choose “Menu” and then click “Apps”. Afterwards, proceed to the “Google Workspace” and click “User Settings” in “Gmail.”
  3. Click “Mail Delegation.”
  4. The option to allow users to provide other domain users access to their shared mailbox should be checked.
  5. Then click “Save.”

2. Have Users Set Up Delegates For their Accounts

Once delegation is enabled in the account settings, users can assign delegates in Gmail settings. Then, representatives can now read, send, and receive messages on the user’s behalf.

Delegation Limits & Restrictions

The company itself sets delegation limits and restrictions. The company decides what its own rules are for delegating work. These rules can vary from not delegating work to specific employees to not delegating work to certain hours of the day or even not delegating certain types of tasks.

It is vital for companies to establish clear delegation policies because without them, it is easy for employees to feel like they are being taken advantage of and that they aren’t being given opportunities that they deserve.

When it comes down to delegation policies, there is no one-size-fits-all solution. The best way for a company to figure out their best policy would be by looking at how their employees feel about the current policy and then deciding whether or not they want any changes made.

Turning off Gmail Delegation

In order to turn off Gmail delegation, you’ll need to follow a few steps.

  1. Go to your Gmail settings and click on “Mail” in the left-hand navigation bar.
  2. Next, click on “Delegated mail” and then select “No longer use delegated mail from this account”
  3. Now, click on “Remove delegated mail.”
  4. Finally, click on “Yes, remove all delegated mail.”
  5. At the bottom of the page, click the “Save changes” button.

Managing Delegation Across your Organization

Managing Delegation

Managing delegation across your organization can be a challenge, but it is essential to do so in order to keep your business running smoothly. Here are some tips for managing delegation effectively:

  1. Set clear boundaries and expectations for who is responsible for what tasks.
  2. Assign individual tasks to specific individuals or teams. This will help ensure that the task is completed correctly and on time.
  3. Communicate with those delegated tasks regularly to check progress and ensure everyone follows the agreed-upon plan.
  4. Inform people when updates are needed or adjust their plan due to changes in the situation or changes in the team/individual carrying out the task.
  5. Reward good performance and give people feedback about their progress so that they can improve their skills in future delegations.


Mail delegation is an effective way to manage email and keep your inbox organized. By assigning tasks to specific individuals, you can avoid inundation and stay on top of your messages.


Is email delegation a good idea for every business?

Delegating will not only help you free up the time you need to pursue success in your sector, but it will also give your team members the freedom to discover and cultivate new abilities and talents that may be crucial to your future.

What is the difference between email delegation and email forwarding?

The distinction between delegation and forwarding is that the latter involves the receiver acting on behalf of the sender, while the former involves the recipient acting in its own sense.

In Outlook, is it possible to have more than one delegate?

Limit the number of delegates you use to one or two as much as possible. Only one person should be a delegate; the manager and delegate should not serve as each other’s delegates. Another Office 365 user must authorize you to act as a delegate.